Store refund Policy

REFUND & EXCHANGE POLICY

All sales are final; unfortunately, we do not offer refunds. If you encounter any issues with your hair product, please contact us within 7 days of receiving the item. We will do our best to resolve the issue. Exchanges may be possible if the product has not been worn and is still in its original state and packaging. Please note, shipping and handling costs are the customer's responsibility.

Wigs & Extensions:
Returns or exchanges are not possible if the item is no longer in its natural state or has been manipulated. This includes any chemical or physical alterations. Specifically:

  • Wigs colored
  • Wigs & extensions that have been worn
  • Wigs & extensions exposed to food smells, smoke, hair spray, or perfume

In these cases, the wig cannot be refunded or exchanged due to health and safety laws.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package in real time.

SHIPPING POLICY

Processing Time:

  • Order Processing: Orders are processed within 10-14 business days. You will receive a confirmation email once your order has been processed and is ready to be shipped.
  • Custom Orders: Custom orders, such as specially colored extensions, may take an additional 3-5 business days to process.
  • Please note: Your parcel may take longer than expected to arrive during busy seasons, strikes, public holidays, etc.

All shipments will require a signature for delivery.

Shipping Options - UK & EU

  • Express Shipping: Delivery within 2-3 business days.

UK - ROYAL MAIL

  • Royal Mail Special Delivery (Signed for and Tracked): Parcels shipped out using Royal Mail will arrive within 2-3 working days after the order is processed.

International Shipping:

  • USA & CANADA: DHL, UPS, or FedEx
  • EU: DHL, UPS, or FedEx
  • International Express Shipping: Delivery within 5-7 business days.

Please note: We are not responsible for custom fees for international shipments.

Incorrect Shipping Address:

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Damaged Packages:

If your package is lost or damaged in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible. Once the package is marked as delivered by the shipping carrier, we are not responsible for its loss or theft. We do not refund or reship packages that have been marked as delivered.

Holiday Shipping:

During peak holiday seasons, processing and shipping times may be slightly delayed. We recommend placing your orders early to ensure timely delivery.

CONTACT US

If you have any questions or concerns about your order, please reach out to our customer service team at jvwigss@gmail.com. We are here to help and ensure your shopping experience is smooth and enjoyable.